Woman sitting at the desk with laptop and car on the desert road Woman sitting at the desk with laptop and car on the desert road

Customer Focus

Customer Focus

CarTrawler’s B2B solutions are underpinned by world class, award-winning customer experience; we put the customer at the heart of everything we do. Driving loyalty & repeat business for our partners by delivering a great customer experience every time.

Choice, Value and Convenience

Enabling maximum choice with a range of car rental & mobility options & relevant tailored pricing.

24/7 Multi-lingual Support

Supporting customers 24/7 through multi-lingual phone, chat, email & customer portal – focusing on AI to drive efficiencies & the best possible user experience

Emirates and CarTrawler have a shared passion for innovation and a constant drive to continually invest in and improve its products. That, combined with a commitment to great customer service, leads to a seamless travel experience for its shared customers.

Emirates

Customer Focused Insurance

Providing best-in-class insurance products with full excess protection at a fraction of the cost of comparable direct products.